Returns & Refunds

Damages and issues
If there are any issues with your order please send us an email at contact@thesweettreatfactory.co.uk with your order number and a photo of the order you have received.

We will be unable to refund/ exchange any items that have been opened/consumed. We reserve the right to cancel any order.

If you have not received your order within 2 weeks, please contact us.

Non-returnable items
We are unable to accept returns on personalised products. If, in the unlikely event we have made an error with your order, please let us know and we will get this resolved asap.

All Returns & Refunds are carried out at our discretion and do not affect your statutory rights.